What is Fin by Intercom?
Fin is Intercom’s AI support agent. It answers customers using your help center and past conversations, takes actions such as checking orders through connected systems, and hands off to humans when needed.
It can run on Intercom or alongside other helpdesks like Zendesk and Salesforce, and is priced per resolved conversation.
Key features
- Answers from your knowledge base
- Takes actions via integrations
- Human handoff
- Works with other helpdesks
- Pay per resolution
